Privacy Policy

How MyLoan collects, uses, and protects your personal information.

Last updated: January 2025

1. Information We Collect

When you apply for a loan or use our portal, MyLoan Limited collects the following types of personal information:

Identity information — Full name, national ID number, date of birth, gender
Contact information — Phone number, email address, residential address
Employment information — Employer name, employment number, job title, payslips
Financial information — Bank account details, bank statements, income and expenditure details
Documents — Copies of national ID, payslips, and bank statements you upload

2. How We Use Your Information

We use your personal information to:

Process and assess your loan application
Verify your identity and employment
Manage your loan account and process repayments
Communicate with you about your account, application status, and payment reminders
Comply with our legal and regulatory obligations under the Financial Institutions Act 2012
Conduct credit bureau checks and report your repayment behaviour
Prevent fraud and protect our clients and business

We do not sell your personal information to third parties. We may share your information with:

Credit bureaus — As required by law, we report loan and repayment information to credit bureaus operating in Lesotho
Regulators — The Central Bank of Lesotho and other regulatory authorities as required
Service providers — Third-party providers who assist us in operating our systems (subject to confidentiality obligations)
Debt collection agencies — If your account becomes seriously delinquent, we may refer it to a collection agency

4. How We Protect Your Information

MyLoan uses reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. Our online portal uses encryption (HTTPS) for all data transmission.

However, no method of transmission over the internet is 100% secure. We encourage you to use a strong, unique password for your portal account and to never share it with anyone.

5. Your Rights

You have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information (subject to our legal obligations to retain certain records)
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

6. Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us: